This Privacy Policy describes how Maven Commercial Real Estate Brokerage (“Maven”,  “we”, “us”, or “our”) collects, uses, discloses, and protects personal information in  accordance with Canadian privacy legislation, including the Personal Information  Protection and Electronic Documents Act (PIPEDA), and applicable Ontario laws and  regulations governing commercial activities. 

This policy applies to personal information collected through our website, electronic  communications, brokerage platforms, in-person interactions, and business transactions  conducted in Ontario and elsewhere in Canada. 

This policy was last updated: January 20, 2026. 

1. Accountability 

Maven Commercial Real Estate Brokerage is accountable for all personal information  under its control. We have designated a Privacy Officer responsible for ensuring  compliance with this policy and applicable privacy legislation. 

2. Applicable Ontario & Canadian Privacy Laws 

We comply with: 

• The Personal Information Protection and Electronic Documents Act (PIPEDA) • Applicable Ontario consumer protection and commercial regulations • Real estate regulatory obligations under the Trust in Real Estate Services Act, 2020  (TRESA) 
• Any other applicable provincial or federal privacy requirements 

3. What Personal Information We Collect 

We may collect the following types of personal information: 

• Identity information (name, title) 
• Contact information (email address, telephone number, mailing address) • Business information (company name, role) 
• Transactional and financial information related to brokerage services • CRM and inquiry-related information 

We do not knowingly collect personal information from minors. 

4. How We Collect Personal Information 

Personal information is collected through: 

• Direct interactions with clients, landlords, tenants, buyers, and vendors 1 | Page
• Website forms, email correspondence, phone calls, and meetings 
• CRM systems, MLS platforms, and brokerage software 
• Publicly available sources where permitted by law 

5. How We Use Personal Information 

We use personal information for purposes including: 

• Providing commercial real estate brokerage services 
• Managing listings, offers, transactions, and regulatory compliance 
• Communicating with clients, agents, and third parties 
• Marketing and business development (subject to consent) 
• Improving website performance and user experience 
• Fulfilling legal, regulatory, and record-keeping obligations 

6. Consent 

We obtain consent for the collection, use, and disclosure of personal information except  where permitted or required by law. Consent may be express or implied depending on  the sensitivity of the information and the reasonable expectations of the individual. 

Individuals may withdraw consent at any time, subject to legal or contractual restrictions.

7. Disclosure of Personal Information 

We may disclose personal information to: 

• Service providers supporting brokerage operations (IT, CRM, marketing, accounting) • Lawyers, lenders, cooperating brokerages, and regulators where required to complete  a transaction 
• Government authorities, regulators, or law enforcement where required by law We do not sell personal information. 

8. Safeguards 

We use physical, administrative, and technical safeguards appropriate to the sensitivity  of the information, including secure systems, access controls, and confidentiality  obligations. 

9. Retention 

Personal information is retained only as long as necessary to fulfill the identified  purposes, comply with regulatory requirements (including TRESA record retention), or as  required by law.  

10. Access and Correction 

Individuals have the right to request access to their personal information and request  corrections to inaccuracies, subject to legal exceptions. 

Requests may be made in writing to the Privacy Officer. 

11. Complaints 

Privacy-related complaints or concerns should be directed to our Privacy Officer.  Complaints will be investigated promptly and fairly. 

Individuals may also contact the Office of the Privacy Commissioner of Canada or the  Information and Privacy Commissioner of Ontario where applicable. 

12. Third-Party Links 

Our website may contain links to third-party websites. We are not responsible for their  privacy practices or content. We do not control these third-party websites and are not  responsible for their privacy statements. 

13. Changes to This Policy 

We may update this Privacy Policy from time to time. The most current version will be  available on our website. 

14. Contact Information 

Privacy Officer 

Maven Commercial Real Estate Brokerage 

Email: [email protected]